I bought a new phone and forgot my login & my email address is an old email address tha...

GetHuman1703985's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1703985's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1703985 will want to follow the link below to head to their help center. We will check on GetHuman1703985 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1703985's own words
I bought a new phone and forgot my login & my email address is an old email address that I don’t use anymore. I put my phone number for them to send the code And I cannot receive the code to reset the password. My Facebook page name is*Michelle Foster Hubbard my old email address is *****@***.com* My new email address *****@***.com Please please can I get someone to help me retrieve my account.
GetHuman1703985 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1703985
Dec 6th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 243647 others
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Timeline
GetHuman1703985 started working on this issue
Dec 6th, 2018 6:19pm