I forgot my password and have been trying to get a reset code sent to my mobile phone n...

GetHuman-jderksen's customer service issue with Facebook from December 2018

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The issue in GetHuman-jderksen's own words
I forgot my password and have been trying to get a reset code sent to my mobile phone number *-***-***-**** for the past week and have not yet received one! I need in my account ASAP! Please help me. It’s showing I have * accounts for some reason, one is linked to my email and one is linked to my phone number. I need to access the one linked to my phone number NOT the one linked to my email. I’ve already tried my trusted contacts and those codes are also NOT allowing me in.
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Customer service issue
Reported by GetHuman-jderksen
Dec 6th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 242664 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jderksen started working on this issue
Dec 6th, 2018 2:26am