Please, this is urgent! Hello! I got my email reported by someone because instead of us...

GetHuman-direwol's customer service issue with Facebook from December 2018

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The issue in GetHuman-direwol's own words
Please, this is urgent! Hello! I got my email reported by someone because instead of using my real name (Alis Carmen) I was using "Alice Eviilyn". My full name is Carmen Alis Alexandra Stoichina but it's too long. I need access to my Facebook account as soon as possible as I have pages to manage, one of them being for my online store, Amoonet and I NEED to have access to it as we just changed our logo today and I need to update the Facebook page and also start promoting. This might cost me money if I don't get access to it ASAP. And the pages are not the only reason I need to get access ASAP. Anyways.. I sent * files of my diplomas (since i don't feel secure sending my ID card online and I saw you guys accept diplomas). Since my name is so long (Carmen Alis Alexandra Stoichina) they don't all contain my full name. I can provide more photos of diplomas I own. I can also show you a video of me holding all my diplomas and any other proof like that. If I recall correctly one had Stoichina Alis and another one had Stoichina Carmen, because Stoichina is the name usually teachers*educators used to call me. Anyway the name would like to have on my facebook page, which is my real one is Carmen Alis with Carmen being the last name. Please I would like to get this fixed ASAP as I saw people online saying they are waiting for weeks and nobody from support contacted them or solved the problem. Waiting that long is way too much!! Please, this is urgent!
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Facebook

Customer service issue
Reported by GetHuman-direwol
Dec 5th, 2018 - 2 mons ago
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GetHuman-direwol started working on this issue
Dec 5th, 2018 3:05pm