Facebook Customer Service Issues

I am seeking guidance on how to regain access to an old account I no longer have the email or password for due to being hacked. I'm trying to recover old photos and either delete the account or transition it to a different one. Additionally, I am looking for a way to retrieve all my pictures from Facebook simultaneously rather than individually. I had to create a new account a year and two years ago due to a previous hacking incident. I hold precious memories of my best friend who passed away in [redacted] on those old accounts, and the photos are significant to me. Any assistance you could provide would be sincerely appreciated. Thank you, Kia P. My other accounts are under Kia H.

I recently upgraded my iPhone and encountered an issue logging into my Facebook account, resulting in being locked out. I updated my phone number to [redacted] from [redacted] during the upgrade and no longer have access to my old email address, [redacted] Due to enabling two-step verification, I'm unable to regain access to my account. To resolve this, I have submitted my government-issued driver's license and followed Facebook's instructions, including providing a photo with a code, yet I remain locked out. Accessing my account is crucial as it holds sentimental value, especially since my late mother and brother are connected on it. Your assistance in recovering my account is greatly appreciated.

I recently received a message on Messenger that seemed to be from my son's mother. The message asked me to watch a video she mentioned me in on her homepage and then call her. Curious, I clicked on it, only to be redirected to a Visa credit card offer for a $[redacted] gift card. Upon further inspection, I realized the same message was sent to everyone on my contact list. When I tried to discuss this with a friend, they informed me that my account had disappeared. Now, both my Facebook and Messenger accounts seem to have been completely erased, and I am unable to access any of my data. I've lost years' worth of pictures and connections due to this incident. This unfortunate situation has also affected many of my friends.

I was reviewing my posts on FB when I was asked if I posted a Piggly Wiggly get $[redacted] gift card. I thought I did not post it, hit no, and then my account was locked. I tried entering several passwords, but none of them opened the account. I don't remember the most recent password I changed, and FB will not accept the old ones. I am locked out. I attempted using YouTube to recover my account without a password, but it did not work. My account is clean, and I would appreciate it if someone could open my account so I can delete the new ones I created in an attempt to unlock my original account. I am at my wits' end, and I am not the most tech-savvy person. I humbly ask for help to resolve these issues.

I have been facing some challenges while setting up the shop feature on Instagram for the business, Martenero. Our Facebook Business account and Instagram Business account are connected. We successfully set up the Facebook Shop Section, and all products were reviewed and approved. Initially, the Shop button appeared on the Instagram profile page, and the Shopping section was visible in the Business Settings within Instagram. However, both the Shop button on the profile and the Shopping section in the Settings tab have vanished. I need guidance on resolving this issue. I have experience setting up Shops before but have not encountered this problem previously.

I received a notification today about a login attempt from Egypt on my account. I confirmed it wasn't me, but after that, I got logged out of Messenger and my Facebook account. I can't log back in as I don't have access to the registered email, password, or the two mobile numbers on file. I need to update my account with my new email, password, and phone number. Unfortunately, I can't access my old email to reset the Facebook password. Retrieving my account is crucial as it contains all my personal photos. I would appreciate any assistance in regaining access to my account. Thank you, Mark.

Hello, my name is Laura Veal. My Facebook account was hacked yesterday, and someone is pretending to be me and chatting with my friends. I have been trying to contact Facebook all day. My username was [redacted], and my password was cici000. Someone named Sonya offered me a grant, and when we completed the paperwork, my Facebook account got locked, with Facebook saying I was impersonating someone else. My new email is [redacted] Please assist me in regaining access to my Facebook account and stopping the person who is pretending to be me. This individual needs to be stopped as they are messaging my friends through Messenger using my identity. A government program may be involved in hacking my account. I have important files on my account that I need access to. Thank you for your help. Laura Veal

I am seeking assistance as I am currently unable to access my Facebook account. This issue has persisted for a few months, and I now require Facebook for work purposes. The problem began when I received a message on Facebook Messenger that led me to log in, only to discover that it was a hacker. I followed advice to change my password, but regrettably, I cannot recall the new password due to having used the same one for many years. Furthermore, I am unable to access the old email address associated with the account, [redacted], to reset my password. My name is Nigel Eastham, and I believe my account states that I work at the Derby Brewing Company, even though I do not. I kindly request assistance in recovering my Facebook account. Thank you for your help. Nigel

I am Lakiya Scott, and I am reaching out to report an incident involving a person on Facebook by the name of Brittany Praying Wells, also known as Brittany Tee Wells and Brittany Wells. I have previously reported this individual for impersonating others and spreading false information about me, using stolen pictures. Now, she is posting defamatory content on Facebook, accusing me of various crimes. This situation has caused me distress and I am planning to take legal action by filing a police report and seeking a restraining order against Brittany Wells. I kindly request that Facebook removes her multiple accounts. Thank you for your attention to this matter.

After using the app on public WiFi at a hospital, my account was deactivated. I reached out for clarification but received no response, so I created a new account. Upon logging in at the same hospital, my second account was also deactivated. I suspect the hospital's WiFi may have been compromised by hackers or caused me to be flagged on Facebook. I am looking to regain access to my original account or understand if I unknowingly breached any Community Standards. I don't believe I violated any rules and suspect the issue stems from the hospital WiFi connection.

I am part of a group that needs to be closed down - Snakes and Flakes of LLR & Agnes and Dora BST est [redacted]. This group was shut down in [redacted] but they recreated it. There are three admins who are all terrible. Recently, they posted a picture of monkey leggings and claimed it was racist. They are resorting to bullying tactics by telling people to drink bleach and that their kids will get polio. The admins are muting and blocking members, engaging in racist behavior by referring to people's white privilege even if they are not white, and bullying anyone who disagrees with them. They are creating a toxic environment and attacking anyone who doesn't share their views. I have evidence of these awful comments and have reported many of them. This group should not exist, and the admins are a significant part of the problem. As an admin in another Facebook group, I know that diffusing conflicts is essential, but in this case, they are fueling it. It is unacceptable to tell people to get diseases and die with their children.

After updating my iOS phone, I encountered an issue logging into my Facebook account. Facebook requested confirmation of my email, but I never received the email from them. The website states: "In order to access your account, please check for an email at [redacted]. Simply click the link in that email to confirm your new email address. If you did not receive your email click here to resend." However, when I clicked "Re-send," I received an error message: "Sorry, this feature isn't available right now An error occurred while processing this request. Please try again later." I kindly request for this feature to be fixed so I can regain access to my account. Thank you in advance.

I got logged out of the app on my phone, and I'm struggling to regain access since I can't use my old phone number or email address to reset the password. I've resorted to creating a new account, but I really need to retrieve my old one. Following the guidance from the help center hasn't helped me access my account on my phone, and there are important pictures stored there that I risk losing forever. I would appreciate any assistance in recovering access to my account on my phone.

I'm concerned that my account has been compromised. I changed my password, but I'm struggling with the "Verify my identity" process upon logging in. I was prompted to confirm my identity using either my phone or other devices I've used before. However, my devices were not listed, and I don’t recognize the ones that were. I attempted to verify via my phone number, but the site was unable to do so. As a result, I'm locked out of my account. Although I recognize the email associated with the account, I've noticed a different profile picture and strange friend requests being sent. I'm unsure what steps to take next to regain control of my account.

I posted an ad on Facebook Marketplace, featuring radiators and other car parts, including photos. However, Facebook took down my ad, citing the need for permission. I have tried contacting support but received no response. I understand now that I need approval to post. My name is Gary Bean, and my business is 24 Hour Texoma Radiator Service in Madill, Oklahoma. I have over 40 years of experience in radiator repairs. I am willing to remove the photos if needed. Please consider putting my ad back on the Marketplace, as this service is essential. Here is the link to the ad: [redacted]. Thank you.

My name on Facebook is Rafiq. When I started my page, I used this name as an attribute due to mental health concerns. Facebook changed my life, introducing me to new ideas and people. I've since had a son and was in a committed relationship until someone took over my Google account and Android device. This led to false accusations and threats to my family and ex-girlfriend. I tried to delete my account, but the unusual activity prevented me. Now, with a new phone, I seek help to regain access as all my login information was changed. I hope to recover my page. Thank you, Rafiq. [redacted]

I received an email today with the subject line: "Facebook" Tue 12/4/[redacted], 7:42 PM The email states: Hi [redacted] , We noticed a recent login for your account [redacted],. It seems like someone might have accessed your Facebook account. Device: iPad Location*: Leamington Spa, England *Location is approximate based on the login's IP address: If this was you, then you can safely ignore this email. If you're unsure if this was you, a malicious user could have your password. For your security, no one can see you on Facebook until you secure your account. I find this email suspicious. Can anyone confirm if it is from Facebook?

I've been attempting to report an old Facebook account named Sarah Hall with the email address [redacted], which was deactivated years ago. Despite multiple reports, Facebook has not resolved this issue. The account is now public instead of private, potentially due to privacy setting updates by Facebook or someone reactivating it. Since my university deactivated the email account listed ([redacted]) after my graduation in [redacted], I no longer have access to it for receiving a passcode to recover the account. I've contacted the university's IT department to reactivate the email without success. They suggested creating an alumni email ending in @alumni.uni.edu, which doesn't match the one Facebook sends the passcode to. I'm unable to use the phone number listed on the account due to limitations in the recovery process. I'm seeking assistance in deleting or deactivating this account, especially since it was inactive from [redacted] to [redacted]. For further communication, please reach out to me at [redacted]. I can provide any necessary information to confirm ownership of the account.

I have been unable to access my Effie Osborne Facebook account for over a year now. Someone hacked into my account multiple times to block me completely. I used to find ways around the block by waiting for someone to message me so I could gain access by replying. I changed my email address, but I still couldn't access my account because someone changed my security information, like my birthday. I know my birthday; it has been the same for 72 years. I have over [redacted] friends on my account. I suspect this blocking happened after I posted about the Parkland tragedy and someone didn't like my politics. I am determined to regain access to my account because my front page features a painting by my late husband who passed away on June 8, [redacted].

Hello, I am reaching out regarding a concerning situation. My business account, Inkjet Specialist, has been compromised by a former employee who is posing as a current team member. They are using the account to harm my company's reputation by sending inappropriate messages via Facebook Messenger. The hacker has changed all the login details, preventing me from accessing the account. Despite reporting the issue multiple times to Facebook, the account is only temporarily deactivated before being reactivated by the hacker. If this issue persists and the account is not permanently disabled, I will have no choice but to pursue legal action. Your urgent attention to resolving this matter would be greatly appreciated. Thank you. Warm regards, S.S.