Facebook Customer Service Issues

I am encountering an issue where I cannot access my secondary Facebook account due to a photo verification request pending review. This account serves the purpose of logging in to various applications where Facebook login is utilized. The stored data within apps like Spotify, Shazam, and TV Time are crucial to me, and I need uninterrupted access to them. I am puzzled as to why this account came under review, as I prefer to keep the data from these apps separate from my main account. It is imperative that I regain access to my account promptly to retain the important information stored within these applications.

Hello, my Facebook account got locked by FB. I had to verify by uploading an ID. The email linked to the FB account is [redacted] with the name Ahmedin Suljic. I faced a similar issue recently with another account that got shut down. The email for that account is ahmedin.suljic88@gmail under the name Continental Blinds. I am not sure why this keeps happening. I believe it may have triggered when I tried to hide my mobile number from the business page, prompting FB to lock me out. I accessed both Gmail accounts to verify my actions during these incidents. Running my business is impossible while locked out, and I am in urgent need of the income. I am requesting assistance to unlock the [redacted] account.

My brother was tragically killed on 10/30/[redacted], and his spouse is under suspicion. She is exploiting both his personal and business Facebook pages to defame our family and has blocked us from defending ourselves. She is also attempting to increase the following on his business page to profit from his artwork. Despite presenting his death certificate, I was informed that she was designated as his legacy contact. I suspect she manipulated this setting after his passing. Up until now, I was unaware of the concept of a legacy contact on Facebook, wondering how many young, healthy individuals would have considered such an option. She appears to have access to all his account passwords except for his phone, the one password that law enforcement is seeking. If his legacy contact was chosen after 8:30 pm on October 30, [redacted], I urge Facebook to deactivate his page, which she has now renamed to Jo-Jo Linda Kolodnicki.

Subject: Urgent Regarding Facebook Ad Account Security Breach Dear Facebook Support, I am reaching out regarding a critical issue with our ad account that was hacked on November 30, [redacted]. An individual named Bagus Sanjosee gained unauthorized access to our business account and created a campaign named "Engagement" under which 4 or 5 transactions were made. Despite our numerous reports, we have only received one vague response from your team. It is crucial to note that we are a Romanian-based company specializing in children's clothing for special occasions, and we do not have any connections to Indonesia. We took immediate actions by blocking the culprit, securing our page, and blocking the associated bank account. However, we were unable to deactivate the ad account due to outstanding amounts. We request a thorough investigation to restore our ad account's security and refund the unauthorized transactions promptly. Failure to address this matter adequately will compel us to delete our Facebook page and inform others, including the media, about the security vulnerabilities and lack of support we have experienced. We urgently seek your assistance in resolving this issue to restore our trust in your platform. Your prompt attention to this matter is greatly appreciated. Sincerely,

I recently received a friend request from an account that had my late Father-In-Law's name, Mel Forehand, and profile picture. It was obviously a fake account since my Father-In-Law passed away two years ago. I reported the fake account and did not accept the friend request. Today, I saw the notification that the reported account was deleted, but when I went to view my Father-In-Law's real profile, it seemed to be deleted as well. I'm confused as to why this happened. His account contained precious photos and messages that we shared, and now everything is gone. Please restore his account as we are still grieving, and this loss is very distressing to us.

I had started Facebook and Instagram marketing campaigns to promote my blog posts. Initially, I set a $25 spending limit on both platforms, and Facebook debited $25 accordingly. Later, I raised the limit to $50, and Facebook debited another $50. The posts performed well with spending between $1- $6. However, I began receiving unexplained charges ($52.50, $37.52, $72.52) with no receipts or explanation for the original $75 debited. I suspect some charges might be duplicates. Contacting Facebook has been difficult, and I have stopped all marketing until this is resolved. I have reached out to their customer service but have not received a response after several business days. Unfortunately, there is no phone support available at [redacted].

Hello, I'm Julian Yacovone, known as "tober6icks". I am reaching out because my Instagram account has been disabled, and I am unsure of the reason behind it. All my posts adhere to Instagram's guidelines and terms of use. I have always been mindful not to share any inappropriate content that could potentially harm or offend anyone. As a rising musician, Instagram has been crucial for me to connect with my audience and share my music. It is a privilege to have this platform, and I would never want to risk losing it. I hope to resolve this issue promptly so I can continue using Instagram to showcase my music and engage with my fans. Thank you for your assistance.

My account was hacked, and I saw it log me out. I've changed my phone number since then and I'm unsure if my email was updated. Originally, the account was [redacted], with the iPhone number [redacted], now [redacted]. I can't access my account, and attempting to reset it with my current email leads to too many failed attempts. I can provide identification and all necessary details about my account, but I'm stuck on how to regain access. Can someone please assist me?

I have been a member of Facebook for around 10 years and just today I received a message saying my account is temporarily locked due to potential hacking. There is no specific time mentioned for this lock. When I try to reset my account, the process stalls at the code sent to my mobile, and even when I enter it, Facebook does not accept it and keeps looping back to the beginning. This is concerning as my account contains personal photos of my daughter's life and our business page is linked to it. Unfortunately, I have been unable to reach anyone at Facebook for assistance. I have disabilities and rely on Facebook to stay connected with friends and family.

I'm experiencing an issue where messages sent to my friend overseas on Facebook Messenger are not being delivered promptly. While he can send me messages without any problem, the messages I send seem to only be delivered when he opens our conversation. This problem started last Sunday morning and has persisted since then. Our main mode of communication is through Messenger, and it's concerning that there are delays in message delivery. Today, a message I sent around 3 1/2 hours ago still hasn't been delivered, even though my friend has been active on Messenger. Despite him confirming that he hasn't accidentally ignored me, my messages remain undelivered (shown as a circle with a checkmark). Any assistance on this matter would be greatly appreciated.

To whom it may concern, Hello, I am seeking clarification as to why my Facebook account remains blocked. The message I received accused me of posting an inappropriate picture of Idris Elba without a shirt, focusing on his lower waist area. Given that the image did not reveal private parts, I fail to see the issue. I have come across significantly more explicit content on Facebook numerous times. This situation is exasperating as it is a first-time occurrence for me. I categorically deny posting any nude images, especially as I am employed by a Law Enforcement Agency. Kindly unblock my Facebook page promptly. Your swift action would be greatly appreciated. This marks the second day of encountering this problem. Wishing you a pleasant day! Warm regards, Ms. S. Email: [redacted] - S. Horne, Facebook profile

Two days ago, I was suspended for my comment reply in which I used the word "dunce." They claimed it violated their community standards. I have seen much more destructive comments with foul language and threats, unlike mine. I am a Republican, but my comment was not offensive; it was in response to someone harshly criticizing our president, which I found offensive. The suspension was supposed to end yesterday, but my account is still restricted from posting, commenting, or messaging via Messenger. I rely on it to contact my chronically ill daughter daily. I have spent hours trying to contact Facebook for help, but I keep getting an error message saying they cannot process it. Can you assist me, please? Thank you for your help.

Hello. My Facebook account got accessed from an unfamiliar location and got temporarily blocked. The app on my phone is prompting me to reset my password. However, when I try to enter my original password, it doesn't work. There is no option for email recovery, and since I created the account a decade ago, I don't remember which email address I used. I've always used the app on my phone to access Facebook, so I never had to enter these details. I just need help resetting my password, but I'm unsure how to proceed since the change password screen doesn't recognize the previous password I'm entering. Assistance would be greatly appreciated. Thank you.

Hello, my name is Julian Yacovone, with the username "tober6icks". I am reaching out because my Instagram account has been disabled, and I am unsure of the reason behind this action. My content always adheres to Instagram's guidelines and terms of service. I have never posted anything inappropriate or offensive. I am an aspiring musician who uses Instagram to share my music and have recently been able to garner attention and grow a fanbase through the platform. Instagram is vital to my career, and I greatly value the opportunity to use it. I am eager to resolve this issue promptly and continue using Instagram to share my music with the world. I believe a thorough review of my account will prove that my content is in compliance with the rules. Thank you for your attention. Sincerely, Julian Yacovone.

I have reported groups that threaten the lives of white people on Facebook, but no action has been taken. However, when someone white speaks up, they are quickly shut down and put in "Facebook Jail," which I believe is unfair. Making harmless jokes shouldn't lead to being censored. I am only expressing my rights as an American citizen. I am a Baptist and the spouse of a veteran who fought to protect American lives.

Hello, I am reaching out regarding my Facebook account that was hacked on December 2nd. The hacker swiftly changed my email address and proceeded to send private messages to individuals on my friend list. Regrettably, it appears that my account is now disabled. When I tried to reset the password on Sunday morning, I encountered difficulties, as the system did not recognize my email for account recovery. I am using [redacted] for Facebook, and it has always been my primary email. I kindly request your assistance in recovering my account, as it holds cherished photos and memories of my children and grandchildren. The name on the account is Jim Kelly, and the date of birth is 9/10/[redacted]. Thank you, Jim Kelly

I believe I have three Facebook accounts, which was accidental and concerning. I am only aware of one password. I have been enjoying receiving text messages from Facebook but now I can't access or reply to them. It seems I'm in a different account than the one I intended to set up initially, based on information about a city and state I have no connection to. The current account I'm in has no password. With multiple accounts, I can't respond to friend requests and have lost connections. I accidentally started a new account one night. I am willing to pay for assistance in consolidating my accounts and managing seller group notifications inundating my feed with listings. How can I stop these listing posts or adjust settings to search groups without this overflow? I urgently seek help to restore my Facebook experience and address these issues. Thank you for your attention.

My account experienced lagging issues, which led me to log out and reset my password as prompted. However, the reset notification indicated that someone with a different device tried to access my account. Despite changing the password, the problem persisted, causing me to be completely locked out of my account without access to the password section. The email associated with my account is [redacted] and my phone number is [redacted]. I go by the name Jamie Lynn. Since my account was created 12 years ago, I have an alternative email for business use. I am seeking assistance as my account holds cherished memories of my daughter from infancy to 7 years old, making the photos invaluable to me.

I recently set up a personal Facebook account to promote my new business and create a business page. While working on my page, I was suddenly logged out and informed that my account was disabled, only 2 hours after creating it. I was asked to upload my ID for verification. I submitted my driver's license and a selfie, but after a week of silence, I uploaded more documents including additional ID, a photo with a recent magazine, my CPA certification, health insurance card, and credit card (with numbers blocked). Despite two submissions, I have still not received any response or confirmation. My name is Athen Sweet, and I signed up with the email [redacted]

I was using Facebook without any issues until I went to bed on Saturday, December 1, [redacted]. When I woke up the next morning, my Messenger and Facebook account were disabled. A friend tried to message me and received a notification that my account was reported for harmful or abusive content, which was a shock to me since I only posted about seven to eight harmless memes, pictures, and videos throughout the entire year. I rarely use Facebook and have never engaged in any arguments on Messenger that would lead to such a report. I believe this is a mistake and I need to recover my Facebook account, especially since my birthday is coming up on December 7. I have been following all steps to recover my account for four days with no success or communication from Facebook support. I am frustrated with the situation. My Facebook name is Donny Brisal, email is [redacted], password is Dumbell01, and my profile picture features me in a black hoodie holding up three fingers with a lit TV screen behind me. Please help me regain access to my account as I urgently need it back.