Facebook Customer Service Issues

I manage the Facebook account for the public library I work for, and we are facing an issue with an unofficial page also named "Middle Country Public Library." Our official page is @middlecountrylibrary and represents our main branch in Centereach. The unofficial page is for our Selden branch, causing confusion for visitors who check-in or tag us incorrectly. Local officials and artists have mistakenly interacted with the unofficial page, creating further confusion. We are considering merging the pages to prevent misinformation but are worried this could affect check-ins at the Selden location. Any advice on resolving this dilemma would be appreciated.

I encountered some trouble accessing my account after being forcibly logged out. An unauthorized individual gained entry and altered my profile picture to Saddam huesam and my background image to an AK. When my brother attempted a video call, the account was responded to by an Arabic man who remained silent, only offering a wink before disconnecting. As a result, I created a new account, but the hacker still has access to all the messages containing personal information, including addresses of both myself and my friends. It would be greatly appreciated if I could somehow retrieve my photos from the compromised account and have it deactivated. Despite having a 15-year history with Facebook without any prior problems, this incident has left me anxious to recover my cherished photos and videos.

On November 28th, I created an account on your site to address a concern with my Brave Frontier game. Shortly after, Facebook locked me out until I provided a photo to confirm my identity as Jacob S. Despite not having posted any images on Facebook, I complied. The next day, I discovered my account was disabled without explanation. My attempts to clarify and provide identification have been unanswered. I need my account to transfer my game progress, which necessitated creating a Facebook account.

Someone has posted something online that jeopardizes my safety and unfairly tarnishes my reputation based on personal biases. This cyberbullying and slanderous behavior is unacceptable. This harmful post, which has been reported by several individuals, remains online, which is distressing. It's disheartening that despite numerous reports, it does not meet the criteria for removal according to Facebook's standards. The content in question is not constructive activism; instead, it is hurtful and unwarranted. No one should have to endure such hurtful statements on the internet. Feeling unsafe, I have deactivated my account. This situation calls for improvement.

I have been a victim of fraud on Facebook. This individual deceived me under the pretense of love, claiming to live in Bowling, Kentucky, and work as a fashion designer. However, after sending money to Ghana where he alleges he is located, I realized he is a scam. He requested funds for his son and mother, claiming his mother was in an accident. He threatened to expose my photos and videos unless I give him $[redacted]. His name is Michael Asare, but I suspect he is using someone else's identity for fraudulent purposes. I want to know if there is a way to track and block his account to prevent further scams targeting innocent women like me.

My Facebook account got disabled as they believe it's not really me. The name I used, JoshuaScottofthe HammelFamily, led them to request my ID for verification. When I attempt to change it to a more conventional first and last name, I receive an error message saying "data lost, try again." The main problem is that I linked my Facebook to my chess.com account, where I pay for monthly services, and I'm currently participating in a chess tournament which I might be disqualified from due to Facebook suddenly taking issue with how I express my identity through my name. It would have been simpler if they had just sent an email to address any concerns instead of immediately disabling my account.

I have created a cookbook titled "My Family Cookbook" and share it with [redacted] people daily through my blog. I am facing issues with Facebook blocking me from adding people to the blog and from posting pictures of the dishes I make. Additionally, I have been blocked on Instagram and Twitter without understanding the reason. I focus solely on sharing recipes related to my cookbook, set to be released early next year. The blog serves as a platform for a future book signing event. Despite my efforts to maintain a positive environment and block any inappropriate content, I am encountering obstacles due to the increasing number of followers. I believe these actions hinder the growth of my blog, which publishers are monitoring before considering publication. I assure you that I am a genuine author passionate about my cookbook and not engaged in any misconduct. Despite the challenges, I remain committed to sharing my best recipes and organizing book signing events with the support of my fellow authors.

I'm experiencing trouble accessing Facebook on my phone. Although I can still use it on my tablet, I rely on my phone for Messenger. Due to security concerns raised by the police having access to my bank details and passwords, I had to change my email address. I'm puzzled as to why my phone number has been blocked by Facebook. I've submitted various forms of identification including a bank statement, driving license, and even a photo of myself after my previous photo was removed for allegedly impersonating someone else. Despite providing all the requested information, no action has been taken. Facebook is vital to me, especially as I'm disabled and it connects me to the outside world.

My husband and I have had our iCloud hacked. In the past few weeks, I discovered that both my Facebook account and Messenger account were live under my name and my husband's phone number. I have reached out to UK fraudline, and they are investigating the issue since November 19th. The Messenger account under the name Mia Regan with the contact number +44 7[redacted]25 is still being used, causing me distress. I reported this to Messenger immediately, but a password was set up to block my access. I need help to lock down these accounts and investigate who is impersonating me and using my husband's contact number. I am desperate to take legal action. Please contact me as soon as possible. Regards, Mrs. Regan

Hello, I am Ellen Mcqulkin. I am reaching out using my niece's email due to ongoing issues. I suspect that my Google and Facebook accounts have been hacked. My Facebook email used to be [redacted] for more than 20 years, but since November 6th or 7th, I have been locked out. My password was changed, and I suspect unauthorized access as I found myself signed up for various sites and dating platforms. I am gathering evidence for the police. I last accessed my Facebook around November 12th and had requested the account to be terminated in October, which was in the 30-day pending period. I am distressed and looking for help to determine if my account was hacked and if there has been any recent activity under my name. Your cooperation is appreciated as I am currently avoiding using mobile phones, Facebook, Google, and have even canceled my internet. Regards, Ellen Mcqulkin

I've been attempting to change my Facebook page name, but every submission has been denied. The current page name is "You’re You-You-niquely special" (@beyoutyandsparkle). I have already deleted the website and shop option. Moving forward, the page will focus on Makeup Videos, Tutorials, Reviews, Reveals, and Chats with friends. I wish to change the name to "Sparkle Shine and Shadow," which pertains exclusively to makeup content. Despite reviewing the page policies thoroughly, I continue to receive automated denials. Seeking a live response as I find this situation frustrating. If necessary, I am open to promoting solely on Instagram and Twitter. The current scenario with Facebook is becoming tiresome.

I am having trouble accessing my account as my phone recently broke, and I can't remember the password. The code is being sent to an old email and an outdated phone number, including my ex-partner's email, which I cannot access due to past domestic violence issues. I've been unable to update my backup emails and am worried about losing access to my Facebook account, which holds a lot of memories and photos. It would mean a lot to me if you could help me recover my account. I miss connecting with my friends and family through the platform. The email linked to the account is [redacted] Sincerely, Cassie Madden x

I tried to donate to a page after meeting a lady briefly and wanted to help. I donated $10 through PayPal, but she hasn't received it, and it's not showing on my PayPal account anymore. It's still pending in my checking account. My bank couldn't help as it's waiting for Facebook to accept it, showing as Facebook pending. I want to cancel it and donate some other way to ensure she gets the money. What can I do? Thank you for your help. My contact is [redacted] or [redacted]

I previously deactivated my old Facebook account and later created a new one in May with the same name. Wanting a fresh friend list, I used my old email and phone number. Today, when trying to log in on my mobile, I forgot my password and got redirected to my old account instead of the one I've been using. Despite selecting the correct profile picture, the reset password process keeps sending me to the old account. I've attempted to receive a text code for verification multiple times to no avail, receiving either nothing or an error about my mobile number. I'm stuck in a loop and can't find a way to access either of my accounts, which is very frustrating.

Today, my Instagram account was disabled, and I'm unsure of the reason. This has occurred twice, and it's a concern since my account supports my family financially. Losing it would be devastating. My Instagram username is @Fat.succ, and I'm Matthew Wilkin. You can reach me at [redacted].

This is the second time my main account was compromised while I was browsing my recipe group. I was prompted to click on a link to recover my account, but it kept saying my mobile number was invalid. I couldn't regain access, so I created a new account. The same issue occurred while browsing Facebook, but this time it asked for a photo instead of a number. I need help recovering both of my accounts. My main account is linked to the email [redacted], and my second account uses my mobile number [redacted] for sign-in. I'm waiting for you to review my photo on the second account, as I can't access either account at the moment. It has been almost 24 hours since I was blocked. I appreciate your assistance in resolving this matter. Thank you, Kitty H.

I have been unable to access my Facebook account for nearly 48 hours due to a frustrating bug. The issue stemmed from a report regarding my first name, leading to my account being locked. Despite attempting to revert to my full name (Hashim Aziz), I encountered a persistent error message stating "Something went wrong" when I tried. This problem has impacted all platforms like the iOS app, desktop, and mobile sites, rendering my account inaccessible for any use. I endeavored to reach out via [redacted] without success and encountered difficulties with the account recovery form as my account isn't technically disabled. My inability to log in leaves me with no recourse but to seek assistance through this channel as a last resort. This bug has severed my connection to vital support systems, heightening my urgency for a resolution through proper channels promptly. Thank you, Hashim Aziz

I encountered an issue trying to access my account. During the 2-step verification, a new account under my name was created, devoid of my friends and posts. In a panic, I sent friend requests which were accepted. After resting, I successfully logged into my original account and now seek assistance in deleting the new account. Original account: Moshe Zeira. Login email: [redacted] New account (to be removed): Moshe Zeira. Login email: [redacted] (I believe). I kindly request your prompt attention to resolve this matter. Thank you, Moshe Zeira

I am facing challenges with devices controlling my accounts without my permission at the Rapid City SD library. I have reported this to the police department and suspect involvement from Native American Telecom and Creative Connections Program Manager. Unauthorized apps are accessing my disability payments, affecting my family and the Crow Creek Sioux tribe. There seem to be fraudulent address changes via mail leading to theft. The ATM locations don't match their physical addresses due to an automated answering machine at HWY 34 and 47. This situation is widespread, and urgent assistance is needed.

I am seeking assistance with my brother's memorial service announcement for tomorrow on his Facebook page. I am encountering several issues that are troubling me. Firstly, I need to be assigned as the legacy contact as my deceased brother's girlfriend currently has access to his account. She has provided me with his login credentials and permission to manage the account, but I am facing difficulty as the page has been memorialized, which I was not aware would prevent login access. I am also looking to change the banner on the page. Secondly, whenever I try to post, I am prompted to leave the page without my post being published. This is a new problem for me. Lastly, any posts or comments that do not stick are appearing in a box at the bottom of the page, disappearing when clicked on. I have attempted to resolve these issues by refreshing and restarting Facebook, but the problems persist. Any urgent help would be greatly appreciated.