I was suddenly not logged out of my account (I had not logged out, it happened on its o...

GetHuman1694871's customer service issue with Facebook from December 2018

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GetHuman1694871's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1694871 will want to follow the link below to head to their help center. We will check on GetHuman1694871 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1694871's own words
I was suddenly not logged out of my account (I had not logged out, it happened on its own). I tried to log on but u had forgotten my password. I choose sms to get a password of * numbers to get to choose a new password. After trying many, many times I finally was allowed to choose new password. I chose one and got into Facebook. But everything is gone! All pictures, contacts, everything! Why? I got into my old acvount with the same name as before... So everything should be there. I called support for Sony (the phone I use) they couldn't help me, but they assured me that everything on Facebook is saved on Facebook server and should be retrievable. So please give me back my contacts and pictures. My email is J*****@***.com
GetHuman1694871 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1694871
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 241743 others
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Timeline
GetHuman1694871 started working on this issue
Dec 5th, 2018 2:52pm