I've upgrades my phone. Swapped since cards AND transferred all data from my phone to t...

GetHuman-sashasco's customer service issue with Facebook from December 2018

241666 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-sashasco's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sashasco's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sashasco will want to follow the link below to head to their help center. We will check on GetHuman-sashasco later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sashasco may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sashasco's own words
I've upgrades my phone. Swapped since cards AND transferred all data from my phone to the new one using the USB system. I was promised I would have all my accounts logged in as I made my original Facebook account back when I was in my first year of secondary school. Very long time ago. Never knew how to change passwords so I always transferred my data so it always logged in. The only * ways I have of resetting my password is ridiculously impossible as my number set was mine from nearly ** years ago. And my email doesn't EXSIST APPARENTLY?! I have an email with gmail that they are telling me is not a used email even though it's the one supporting my Facebook? Won't let me add new emails or numbers because I need to confirm it's me from the number I had ** years ago or an email address which isn't even real or ever been used?!?!?! Seriously fumming.
GetHuman-sashasco did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sashasco fixed the problem
We are waiting for GetHuman-sashasco to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-sashasco fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sashasco
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 241666 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-sashasco started working on this issue
Dec 5th, 2018 2:12pm