I just got a new phone and i cannot remember my password and the email account that I u...

GetHuman1693258's customer service issue with Facebook from December 2018

3 views
 | 
241290 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1693258's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1693258's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1693258 will want to follow the link below to head to their help center. We will check on GetHuman1693258 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1693258 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1693258's own words
I just got a new phone and i cannot remember my password and the email account that I used to set facebook up with, well, I cant get access to that account either. i have made a new gmail account R*****@***.com and sent in my drivers license front and back..I need help figuring out my password or changing it so i can log into facebook on my new phone!! My facebook username is R*****@***.com I can remember one of my old passwords but that didnt help me any because i do not have access to the yahoo email account. Please help!!
GetHuman1693258 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1693258 fixed the problem
We are waiting for GetHuman1693258 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1693258 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1693258
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 241290 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1693258 started working on this issue
Dec 5th, 2018 5:57am