On Marketplace I messaged the seller for an item on ********, and paid via debit throug...

GetHuman-newsoliv's customer service issue with Facebook from December 2018

240792 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-newsoliv's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-newsoliv's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-newsoliv will want to follow the link below to head to their help center. We will check on GetHuman-newsoliv later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-newsoliv may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-newsoliv's own words
On Marketplace I messaged the seller for an item on ********, and paid via debit through my Facebook account on *******, which was confirmed by my bank as debited.**The seller then informed me that she accepts cash only, so she did not accept the debit payment and won't send me the item. She said she is not set up on Marketplace to receive online payments.**How can I recover the amount I already paid? I still want the item (I will pay cash), but have already paid, as I said, through Facebook.
GetHuman-newsoliv did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-newsoliv fixed the problem
We are waiting for GetHuman-newsoliv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-newsoliv fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-newsoliv
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 240792 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-newsoliv started working on this issue
Dec 4th, 2018 9:26pm