After having my Facebook name reported and being asked to change it, I am unable to log...

GetHuman-hashaziz's customer service issue with Facebook from December 2018

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The issue in GetHuman-hashaziz's own words
After having my Facebook name reported and being asked to change it, I am unable to log into my account after changing it, despite the fact that the name is a perfectly normal set of alphanumeric characters and is a real name that I've used on Facebook just a few months ago. Every time I click the button to confirm my change of name, I'm redirected to a screen that says "Sorry, something went wrong", and this has persisted for at least the last ** hours.
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Customer service issue
Reported by GetHuman-hashaziz
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 240749 others
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GetHuman-hashaziz started working on this issue
Dec 4th, 2018 8:49pm