I was scammed when I was trying to purchase a puppy on Facebook. I used the FB Messenge...

GetHuman-dderbygi's customer service issue with Facebook from December 2018

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The issue in GetHuman-dderbygi's own words
I was scammed when I was trying to purchase a puppy on Facebook. I used the FB Messenger to send a deposit to what I thought was a legit breeder. After taking my money the profile was gone and others have been scammed my the same person. Visa sent me to my bank to reverse the charge. My banks hands are tied hoping Facebook would reverse the transaction. I can’t find a way to disput the charge life PayPal or other sites have. I have sent FB two messages already including before the transaction even hit my bank but have not received a response.
GetHuman-dderbygi did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-dderbygi
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-dderbygi started working on this issue
Dec 4th, 2018 7:50pm