Cleared the Facebook cache on my phone and it wiped out passwords, etc. I think I chan...

GetHuman1687491's customer service issue with Facebook from December 2018

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The issue in GetHuman1687491's own words
Cleared the Facebook cache on my phone and it wiped out passwords, etc. I think I changed my password a few months ago but apparently don't remember it and didn't write it down. Tried logging in with old password and it wouldn't accept that. Sent me a code and said code wouldn't work. Tried it again at work on computer I use all the time and that wouldn't reset password either. Thought I could verify account by use of friends but that hasn't happened either. Really want back into my account. Everything is there especially my pictures. My account is under the name Stacy Waddell Allison - married to Bryan Allison. Thanks
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Customer service issue
Reported by GetHuman1687491
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 240314 others
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GetHuman1687491 started working on this issue
Dec 4th, 2018 3:33pm