I have had someone hack on to my account and cannot get back in. They are using my acco...

GetHuman1681804's customer service issue with Facebook from December 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1681804's own words
I have had someone hack on to my account and cannot get back in. They are using my account and posting adds. I have all my pictures of my kids and family on there and I have been trying to contact Facebook for so long and no one helps! I created another account to watch the other one and that one even someone was getting in to it. Please help me get in to my accounts so I can save my pictures and delete all the scam garbage! Please help me it’s been years and no one helps! I am now married and my name is Jessica Bernardo tavares but both accounts are still Jessica harris**Thank you *Jessica Bernardo harris
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Facebook

Customer service issue
Reported by GetHuman1681804
Dec 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 239206 others
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Timeline
GetHuman1681804 started working on this issue
Dec 3rd, 2018 7:35pm