My wife can log into her account properly on her Kindle Fire HD *nd Generation. **But w...

GetHuman1680226's customer service issue with Facebook from December 2018

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The issue in GetHuman1680226's own words
My wife can log into her account properly on her Kindle Fire HD *nd Generation. **But when she tries to get to her messages she is asked to log in again. She uses the same email address and password she used to open the app. but cannot log on.**We contacted Kindle which checked and reset the cache and data. Still no joy. **She is virtually bed-bound and cannot use her desktop. She can respond to a post, but cannot access her messages.**How can we resolve this issue so she can check and initiate messages on your platform?**Richard Hofmann, Husband
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Customer service issue
Reported by GetHuman1680226
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman1680226 started working on this issue
Dec 3rd, 2018 5:03pm