My account name is Holiday Voices. We had numerous Xmas ads for our Holiday Voices orna...

GetHuman1676627's customer service issue with Facebook from December 2018

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The issue in GetHuman1676627's own words
My account name is Holiday Voices. We had numerous Xmas ads for our Holiday Voices ornaments that were placed on the Holiday Voices site by our designer, JumpCrew. We were told that they would always be available to us via Facebook. They were there about a week ago and now they are gone with the messaged that they have disappeared. I am sick that all of those beautiful images are gone! Particularly the one with our granddaughter singing Jingle Bells to her grandma. Is there some how to get them back???
GetHuman1676627 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1676627
Dec 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 238250 others
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Timeline
GetHuman1676627 started working on this issue
Dec 3rd, 2018 2:57am