I currently own or manage * sports related groups on Facebook. As of January *st, I wa...

GetHuman1676181's customer service issue with Facebook from December 2018

6 views
 | 
238164 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1676181's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1676181's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1676181 will want to follow the link below to head to their help center. We will check on GetHuman1676181 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1676181 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1676181's own words
I was trying to update my Facebook group URL address. ... I currently own or manage * sports related groups on Facebook. As of January *st, I was planning to archive * of the * pages and then have * single page for everything going forward. Because the group URL I want to use has more than *,*** members currently, there is no way for me to change the Facebook email address for the group. I don't want to lose any members from the group, nor do I want to create a new page.**The current group URL I have is: https:**www.facebook.com*groups*sabresbgmafia***The new group URL I want to use is:*https:**www.facebook.com*groups*bhwmedia***Also, changing the group URL will allow me to trademark the brand BHWmedia, as I have filed a trademark application for it.
I'm updating the brand of our group because I have a trademark pending on our updated brand. This will allow the group to have everything identical to the brand.
I want to have the group email updated to: https:**www.facebook.com*groups*bhwmedia*
I reviewed the help information and there is no fix or workaround. Creating a new page is not acceptable as I would lose over *,*** members that currently are part of the group. Also, it would affect new partnerships with other brands that I currently have.
I have an issue with Facebook too
How GetHuman1676181 fixed the problem
We are waiting for GetHuman1676181 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1676181 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1676181
Dec 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 238164 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1676181 started working on this issue
Dec 3rd, 2018 12:50am