Hi, i'm trying to create a new account for my facebook but I have an existing account a...

GetHuman-joeyseng's customer service issue with Facebook from December 2018

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The issue in GetHuman-joeyseng's own words
Hi, i'm trying to create a new account for my facebook but I have an existing account already. I forgot the email and password I have for my existing one, I just want to delete the old one and create a new one. It won't let me create a new account though, because my information is the same (first name, last name, age, gender). Only thing that is different is the email and password I'm choosing. I cant find my email address that I used for facebook in the database where It says 'search' so I can't retrieve my password to login either to my old one. Please help me create a new account and delete the old one.
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Facebook

Customer service issue
Reported by GetHuman-joeyseng
Dec 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-joeyseng started working on this issue
Dec 3rd, 2018 12:36am