my facebook account is not accessible from my laptop but it is available on my cellphon...

GetHuman-homechi's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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The issue in GetHuman-homechi's own words
my facebook account is not accessible from my laptop but it is available on my cellphone. I was on the phone (landline) that is through xfinity (cable) with a scammer at the time FB went out on my computer. My question is this: Is the scammer able to sabatage my FB account through my phone line? I am concerned because this scammer was in my computer via remote access last week before I knew he was a scammer. I have called concast and they say to call you. I have been on hold with security at comcast for hours. I am concerned. Please respond.
GetHuman-homechi did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-homechi
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 235700 others
1 customer following this
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Timeline
GetHuman-homechi started working on this issue
Nov 30th, 2018 7:55pm