My account has been hacked I’ve been a member of Facebook for years , I am unable to ac...

GetHuman1658004's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman1658004's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1658004 will want to follow the link below to head to their help center. We will check on GetHuman1658004 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1658004 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1658004's own words
My account has been hacked I’ve been a member of Facebook for years , I am unable to access my account fenomenal rodriguez the hacker changed my email and number , however I’m able to post pictures when I post it on my Instagram can you please help me . My name is Ivette Rodriguez I have so many memories I do not want to loose them and that’s how I’m able to contact my family members that are in another country.
GetHuman1658004 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1658004
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 234725 others
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Timeline
GetHuman1658004 started working on this issue
Nov 30th, 2018 2:26am