I set up a new account and created a BUSINESS page. I set up an ad, which I believe I d...

GetHuman1650392's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1650392's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1650392 will want to follow the link below to head to their help center. We will check on GetHuman1650392 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1650392 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1650392's own words
I set up a new account and created a BUSINESS page. I set up an ad, which I believe I deactivated, but now I cannot checked because I have been locked out of the account for security purposes. ? I am told I must upload a photo. The same thing happened to my wife. She uploaded a photo and the account is still locked after @ * weeks. We are trying to start businesses and are locked out. My wife went and restarted her page under her old FB account, hoping there will be no problems. Biggest concern is that the ad is still going in the new account and I have no control to stop it. I don't want to be charged.
GetHuman1650392 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1650392
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 233286 others
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Timeline
GetHuman1650392 started working on this issue
Nov 29th, 2018 1:36am