My Facebook was hacked in September ****. And I was forced to make a new one . But I wa...

GetHuman1650349's customer service issue with Facebook from November 2018

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The issue in GetHuman1650349's own words
My Facebook was hacked in September ****. And I was forced to make a new one . But I was asked to verify my name and I did with my ID and they changed my name to my government name . They told me after * months I could change it back . However, I cannot. This is an issue because all of my friends and family know and call me “Kendra Lee” they all literally say the full name . And since the change in accounts my friends and family members are having a hard time finding me on Facebook . It’s really hard to explain to people who don’t know my name isBrittany but I go by Kendra and it’s quite embarrassing for them to know my name. Everyone calls me Kendra and this is an inconvenience for me .
GetHuman1650349 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1650349
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 233275 others
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GetHuman1650349 started working on this issue
Nov 29th, 2018 1:29am