My mother gave out personal information in regards to her phone number, email, and the...

GetHuman1650500's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1650500's next move: try the Facebook help center again.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1650500's own words
My mother gave out personal information in regards to her phone number, email, and the confirmation code to get into her email. I was able to recover the email. However, the person who has hacked her is now asking to borrow money or to have them send money to her facebook account. I have tried reseting the password, and everytime I get a * digit code to change her password it does not work, or I get the same numbers over and over again. I would like to recover her account.
GetHuman1650500 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1650500
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 233308 others
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Timeline
GetHuman1650500 started working on this issue
Nov 29th, 2018 1:55am