i just got a new phone and i don't remember any of my password and for facebook i had t...
GetHuman-mkeas's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-mkeas's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mkeas's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mkeas will want to follow the link below to head to their help center. We will check on GetHuman-mkeas later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-mkeas may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mkeas's own words
i just got a new phone and i don't remember any of my password and for facebook i had this problem last time when i got a new phone and had problems trying to remember my email name it was under. last time this happened i had to show my ID in a email for facebook. my facebook acc should be under "*****@***.com" but when i log in as that its a brand new acc under my name with nothing on it. so i just need help trying to get my acc back and restore it ASAP
GetHuman-mkeas did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-mkeas fixed the problem
We are waiting for GetHuman-mkeas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.