i just got a new phone and i don't remember any of my password and for facebook i had t...

GetHuman-mkeas's customer service issue with Facebook from November 2018

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The issue in GetHuman-mkeas's own words
i just got a new phone and i don't remember any of my password and for facebook i had this problem last time when i got a new phone and had problems trying to remember my email name it was under. last time this happened i had to show my ID in a email for facebook. my facebook acc should be under "*****@***.com" but when i log in as that its a brand new acc under my name with nothing on it. so i just need help trying to get my acc back and restore it ASAP
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Facebook

Customer service issue
Reported by GetHuman-mkeas
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 232831 others
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Timeline
GetHuman-mkeas started working on this issue
Nov 28th, 2018 7:12pm