i signed up for FB account a few weeks back. I did so reluctantly tbh as i have been of...

GetHuman1645082's customer service issue with Facebook from November 2018

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Help with my Facebook issue
GetHuman1645082's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1645082 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1645082 can let us know if they help or not.
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Before contacting them, items GetHuman1645082 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1645082's own words
i signed up for FB account a few weeks back. I did so reluctantly tbh as i have been off FB for * years quite happily. however, i'm moving to a new country and i wanted to join the school groups and other expat groups, where i have been getting lots of help and messages from others out there.*And then suddenly i go to log in and without any explanation, no emails or attempt to contact me it says FB need a photo to prove who i am - which is ridiculous b'cos you have no reference point anyway. And now * weeks later i still cannot access MY account, i cannot contact FB and there is NO explanation. AND YET, you're still sending me emails to say i have messages and relevant posts to my groups and i cannot access them. It's beyond frustrating and i work for a tech company and i'm more than aware of GDPR and you have no right to ask for personal data and not give me means to recover it.*i want to get an explanation of what has happened, and get my account back so i can get on with the business of finding out the information i need in order to move to a new country. I have no desire to add loads of friends to my account, no photos and other information will be uploaded onto my account as i do not trust you with my data , i only want to ensure i can join the groups and communicate with other parents .**This needs fixing immediately. Having to wait two weeks and receiving no communication at all, in this day and age, is utterly unacceptable

GetHuman1645082 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1645082
Nov 28th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 232435 others
0 customers following this

Timeline

GetHuman1645082 started working on this issue
Nov 28th, 2018 2:44pm
GetHuman1645082 shared this issue with friends on Facebook
Nov 28th, 2018 2:45pm
GetHuman1645082 shared this issue with followers on Twitter
Nov 28th, 2018 2:45pm

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