I thought I may have been hacked so I went through my security settings and logged off...
GetHuman1644650's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman1644650's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1644650 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1644650's own words
I thought I may have been hacked so I went through my security settings and logged off all devices listed. When I went to log back in my password wouldn’t work. I can’t get it reset because the email that is registered no longer exists and I never registered a phone number. I have an Instagram account that is linked and I can still access that - is there any way of providing a new email address to reset my password for Facebook or using Instagram to access my Facebook account?
GetHuman1644650 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1644650 fixed the problem
We are waiting for GetHuman1644650 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.