I have a group to chat about topics related to Tarot and psychospiritual wellness on Fa...

GetHuman1644260's customer service issue with Facebook from November 2018

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The issue in GetHuman1644260's own words
I have a group to chat about topics related to Tarot and psychospiritual wellness on Facebook. My "name" appears to be a problem for the tech support because I receive messages to change it. My page is ButterflyMagic WithHotTea. I DO NOT want to use my everyday name because it would compromize the safety of myself and family given that there is public access to my page. If I need to switch my account from a personal one to a group or some other category, please advise. Right now, I am locked out of my account. Using my "real" name is not a safe option. Viewers of my youtube channel have been able to contact me through this FB account and being blocked is problematic. Please advise.
GetHuman1644260 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1644260
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 232288 others
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Timeline
GetHuman1644260 started working on this issue
Nov 28th, 2018 12:04pm