My phone broke and i forgot the password to my account. The back up phone number for th...
GetHuman-acornett's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-acornett's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-acornett's own words
My phone broke and i forgot the password to my account. The back up phone number for that account i don't have that phone number anymore and the back up email was suspended for not being used for ** months...which I didn't know they did that. I have no way to reset my password without those two things.its important I get back into my account ...my son was murdered and that's the only access I have to his page ...please help me
GetHuman-acornett did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-acornett fixed the problem
We are waiting for GetHuman-acornett to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.