i couldnt acces to my account lately and i had to confirm my identity wether using a ph...
GetHuman-oussema's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-oussema's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-oussema's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-oussema will want to follow the link below to head to their help center. We will check on GetHuman-oussema later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-oussema may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-oussema's own words
i couldnt acces to my account lately and i had to confirm my identity wether using a phone number or send id picture unfortunately i dont use these two phone numbers anymore so i had to use the second option i waited like a week till i got an answer from facebook team and they let me acces to my account again really a whole week !!!!!*now after im in already to my facebook i went to security trying to change the old phone number guess what i got logged out again from my account and i had to confirm my identity again seriously ... do i need to wait another week again ...
GetHuman-oussema did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-oussema fixed the problem
We are waiting for GetHuman-oussema to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.