I got a replacement phone IPhone *. A customer rep from AT&T changed my Facebook accou...

GetHuman1640188's customer service issue with Facebook from November 2018

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The issue in GetHuman1640188's own words
I got a replacement phone IPhone *. A customer rep from AT&T changed my Facebook account to *****kenneth. I got on Facebook and it said to sign-in. I logged in my new password *****kenneth but it said couldn’t find. I then tried kenneth***** and it said it didn’t match. I tried my phone * ***-***-**** it said this couldn’t match. I tried my e-mail km*****@gmail and it couldn’t match. II tried my Name Kathleen McCoy it didn’t match. I then went to create a new account and I get an error message. I’m at a loss on what to do next. Thank you.
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Facebook

Customer service issue
Reported by GetHuman1640188
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 231437 others
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Timeline
GetHuman1640188 started working on this issue
Nov 27th, 2018 8:31pm