I received a message from a friend telling me to press the message and send to let othe...

GetHuman1636006's customer service issue with Facebook from November 2018

230690 similar
0 following
Help with my Facebook issue
GetHuman1636006's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1636006 will want to follow the link below to head to their help center. We will check on GetHuman1636006 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1636006 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1636006's own words
I received a message from a friend telling me to press the message and send to let others know I wasn’t sending out new friend requests to them. I did. Now I can’t sign in to fb with my name, phone number or email. It says there is no account with that info but I can see my profile pic when I try to do the “forgot password option”. I would like to get back in my account and change my password. I have years of grandchildren pics in there!
GetHuman1636006 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1636006
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 230690 others
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GetHuman1636006 started working on this issue
Nov 27th, 2018 10:45am
GetHuman1636006 shared this issue with friends on Facebook
Nov 27th, 2018 10:46am