My partners Facebook has disappeared. **He has an iPhone so obviously has the Facebook...

GetHuman1625862's customer service issue with Facebook from November 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1625862's own words
My partners Facebook has disappeared. **He has an iPhone so obviously has the Facebook app, he went to go into it & there was just nothing there it was saying that there was a problem.*The only thing he could see was his notifications **So I tried searching his name from my account & nothing is coming up for him. *It’s like he’s been wiped. **He’s deleted his app & has downloaded it again, tried logging on & it’s telling himself another language that it wants to security check & send a text code to his old phone number that he no longer has. **How can we fix this? Has he been hacked?
GetHuman1625862 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1625862
Nov 26th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 229187 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1625862 started working on this issue
Nov 26th, 2018 9:29am
GetHuman1625862 indicated the issue is not fixed yet.
Nov 26th, 2018 7:01pm