My daughters fb account has been hacked . I am extremely worried about her...

GetHuman-amaliamo's customer service issue with Facebook from November 2018

16 views | 211159 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amaliamo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amaliamo can let us know if they help or not.
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Before contacting them, items GetHuman-amaliamo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-amaliamo's own words
My daughters fb account has been hacked . I am extremely worried about her !!!!!!!!!!!*The account was hacked into from Syria. When she tried to retrieve it using her listed mobile number - the mobile option was removed. She still has a photo and the message on her phone from fb with a recovery code. The email she used is no longer operational and she can no longer remember her trusted friends!**We have sent messages to fb and the account appeared block but now the front page has been changed and has an Arabic expression written there.**We can offer passport copies*Identification through photos on her fb site and compare them with my fb site.*A photo of the code sent by fb to her listed mobile no ( which has now been removed)**This is of paramount importance I am v worried about my daughters state of mind**Daughter fb: Ali Morgan*My fb Am Mo which stNds for Amalia*Amelia Morgan**Both were set up in South Africa**My cell number attached to my fb ***********A*****@***.com

GetHuman-amaliamo did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-amaliamo
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 211159 others
0 customers following this

Timeline

GetHuman-amaliamo started working on this issue
Nov 10th, 2018 6:09pm

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