Hello......so basically I paid alot of money to purchase a bed on a Facebook page, it l...

GetHuman-jasonirw's customer service issue with Facebook from November 2018

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The issue in GetHuman-jasonirw's own words
Hello......so basically I paid alot of money to purchase a bed on a Facebook page, it looked genuine but when i received the bed it was terrible quality, I took a risk and bought it so that's fine I accept that it's poor quality but only after a few months the main beam supporting the bed has completely broken and the bed is not useable anymore, I contacted the seller and after over a month of trying to contact him he finally responds and asks me to send a payment of **pounds and he will send a new one. I sent this payment * weeks ago and I haven't received the items I paid for. I contacted him again and after a few days he said it was sent but I didn't receive any kind of confirmation for anything at all!! He then told me I need to pay for another one to be sent and that I will not be receiving my money back, surely this man shouldn't be allowd to sell on Facebook this is a crime!!!! I have all the messenger conversations on my partners account if you need any information on the matter I can't even post on his page to warn others....the page in question is Essex furniture

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Facebook

Customer service issue
Reported by GetHuman-jasonirw
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 210748 others
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Timeline

GetHuman-jasonirw started working on this issue
Nov 10th, 2018 9:31am

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