The following are issues that customers reported to GetHuman about Facebook customer service, archive #293. It includes a selection of 20 issue(s) reported November 10, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe my account has been compromised, and the password has been changed. I suspect my son, Michael Hintz, who has a history of troubling behavior including harassing my ex-daughter-in-law, Miranda Nutter, and my granddaughter, Sarah. Following a court-issued protective order, my husband and I recently obtained an emergency protective order against him. Michael was using my old phone to access my Facebook account and change the password. He has a troubled past involving drug-related felonies and has continued using drugs despite failing monthly tests. He goes by the name Billy Jack on Facebook. I fear he may have taken my new, unused iPhone.
Reported by GetHuman-judiehin on शनिवार, १० नवम्बर २०१८, दोपहर ११:२५ बजे
Hello, I would like to bring up my initial issue regarding security measures. I provided a picture to your team as requested, but the problem persisted. The following day, I encountered another issue where my Facebook account was disabled. I followed all the necessary steps as per Facebook guidelines and described the problem to them. My Facebook account, created on November 4, [redacted], at 1:43 pm, is a genuine one and not fake. The email address associated with it is er. [redacted], while my phone number is +[redacted]79. The profile can be found at https//www.facebook.com/ erasheikh.mansoori. Additionally, I created a page within the account called All India Mansoori Youth Unity on November 5, [redacted], at 11:18 am. The profile picture was of Tipu Sultan, representing the Mansoori community. I am a member of the Mansoori Kalyan Samiti organization with the position of State Organization Minister. The account's purpose is to connect within my Mansoori community. I kindly request the timely reactivation of my disabled account. Thank you, Facebook team.
Reported by GetHuman-erareeb on शनिवार, १० नवम्बर २०१८, दोपहर ११:४८ बजे
I encountered unauthorized charges on my bank account listed below:
1) Sep 30, [redacted]: 55.16RM, code: UJDBKHAS
2) Nov 7, [redacted]: [redacted].74RM, code: FJ5JZHES
3) Nov 8, [redacted]: [redacted].74RM, code: UCPU2JAS
4) Unknown date: [redacted].84RM, code: RWKC5JSS
I am concerned about multiple transactions made by FB on my account without authorization, totaling about $[redacted]. Even though I stopped running ads on FB in August [redacted] and removed my debit card details from the platform, these charges still occur every couple of months. It has cost me around $[redacted] in total, leading me to cancel my debit card. I seek clarification on these transactions, request a refund, and request to block any further unauthorized charges. I am hopeful to understand the situation better and explore the possibility of recovering my lost funds post-investigation.
Reported by GetHuman-segataki on शनिवार, १० नवम्बर २०१८, दोपहर १२:०८ बजे
As a group moderator and admin, I've encountered an issue where I can't add members using my Galaxy A1. When attempting to do so, I'm directed to a page displaying the following script:
for (;;);{"payload":{"actions":[{"cmd":"append","target":"static_templates","html":"","replaceifexists":true}],"bootloadable":{},"ixData":{},"bxData":{},"gkxData":{},"qexData":{},"resource_map":{}}}
I need assistance resolving this problem promptly as there are pending member requests for my group. Your help is greatly appreciated. Thank you 😊
Reported by GetHuman1535060 on शनिवार, १० नवम्बर २०१८, दोपहर १२:३० बजे
On 11/09/[redacted], I was in a chat with someone claiming to be Jane Kenneth when I was asked for money and solicited for immoral acts. After blocking Jane Kenneth and Matt Skamfer, I discovered that my account was blocked and my AOL login was attempting to be used in various locations in the USA. AOL security informed me of this. Consequently, I have closed my FACEBOOK account to prevent any further issues. I am disheartened by this experience and urge the removal of my account information and postings to safeguard my friends. I have no intention of returning to Facebook, and anyone posing as me should be considered a fraud. I request the immediate deletion of any Facebook accounts associated with Raymond Ryzinski.
Reported by GetHuman1535328 on शनिवार, १० नवम्बर २०१८, दोपहर १:४९ बजे
Hello, my name is Hope Exnicious, known as Hope Huynh on Facebook. My friend Ellen and I initially owned a group to assist Bingo Blitz players. We later added William Wikket as an admin, eventually promoting him to owner along with Ellen and me, and his other Facebook account, David Simao, as an admin. Due to personal reasons, Ellen and I have been inactive on the group, leading David to remove and block me from the group. The other admins and co-owner are trying to resolve this, but David keeps blocking me whenever they re-add me. They disagree with his actions, and I have evidence to support my claims. The group is named BB Live Laugh Love.
Reported by GetHuman-minhswif on शनिवार, १० नवम्बर २०१८, दोपहर ४:१७ बजे
Approximately five months ago, I encountered a distressing situation when I was unexpectedly logged out of my profile under the name Josh Hayes ([redacted]) and suspect it was due to a hack. In my attempt to seek assistance, I searched for ways to contact Facebook and unfortunately called a fraudulent [redacted] number. The hacker I reached through this number misled me into giving them $[redacted] in Google Play cards, leaving my profile inaccessible. The gravity of this intrusion extended to the hacker gaining access to my phone, causing significant distress in my life. Despite feeling overwhelmed and hesitant to involve law enforcement, I've realized the necessity of taking action after hearing a similar story from another individual. I am now determined to reclaim my profile and hold these perpetrators accountable. I am willing to provide a state-issued ID to verify my identity. My profile contains precious photos of my children and connections with friends. Please assist me in resolving this urgent matter. As a precaution, I have created a new email address at [redacted] for communication purposes.
Reported by GetHuman1536068 on शनिवार, १० नवम्बर २०१८, दोपहर ४:२७ बजे
Hi, the marketplace has been blocking my listings without reason. I have purses for sale, clearly showing the item's condition and reasons for selling with good pictures. Despite my honesty as a seller, they keep removing my listings. I've never wronged anyone and am feeling upset and puzzled by this. I value Facebook, where I have my adult children, friends, and family. Lately, Marketplace's actions have been distressing. I last bought a lamp here and shared cute pictures of my baby, nothing inappropriate. My items are legal and owned by me. Thank you sincerely, Kelly VanBerlo.
Reported by GetHuman-amberhaw on शनिवार, १० नवम्बर २०१८, शाम ५:०३ बजे
I am concerned because my daughter's Facebook account has been hacked from Syria. Despite having a recovery code sent to her phone, the mobile option has been removed from her account. Her email is inactive, and she can't remember her trusted friends for account recovery. We have contacted Facebook but the account is now displaying an Arabic message on the front page. We are willing to provide passport copies and use photos from our accounts for identification verification. It is crucial to resolve this issue as we are worried about my daughter's well-being. Her Facebook account is under the name Ali Morgan, and mine is under the name Am Mo, representing Amalia/Amelia Morgan. Both accounts were created in South Africa. My contact number linked to my Facebook is [redacted] and email is [redacted].
Reported by GetHuman-amaliamo on शनिवार, १० नवम्बर २०१८, शाम ६:०९ बजे
I lost access to my Facebook account five years ago and have been struggling to recover it ever since. Recently, I attempted to use Messenger with my phone number and full name, Dakota Contreras, but I keep encountering issues. Despite entering my password correctly, the system deems it invalid. Resetting the password leads me to an account belonging to Jason Villareal, a 40-year-old man, which obviously isn't me. After navigating this confusion and finally accessing my own account, I experience repeated logouts claiming my session has expired. Every time I attempt to reset my password, I end up back at Jason's account. This overlap has caused problems, with people mistaking me for him due to our shared phone number. It's become increasingly frustrating, impacting my ability to communicate with my father overseas. I urgently need assistance in unlinking my number from Jason's account to resolve this issue promptly. Your help in rectifying this situation would be greatly appreciated. Thank you.
Reported by GetHuman-jesuscon on शनिवार, १० नवम्बर २०१८, शाम ६:१८ बजे
I am deeply troubled by a fake profile using the photo of an Israeli celebrity circulating on Facebook. The profile falsely accuses me of infidelity, causing severe consequences including job loss, marital strain, and negative impacts on my children's school connections due to teachers being linked to our Facebook. This situation is devastating as the misinformation spreads rapidly. I urge urgent action to identify the perpetrator and their location to prevent further harm, as legal steps are being considered. Thank you for your assistance. Sincerely, Tomer J.
Reported by GetHuman-tomerjed on शनिवार, १० नवम्बर २०१८, शाम ६:४१ बजे
I initially had one account, but somehow ended up with a second account that has no pictures and only one friend. I kept receiving notifications prompting me to connect with people I was already friends with. Frustrated, I tried to delete the account without a profile picture, but was unsuccessful. I then attempted to remove both accounts temporarily with the hope of only reactivating one at a later date. However, it seems that both accounts are still active. I am seeking assistance on how to temporarily deactivate one account and permanently delete the other. Despite following the steps to delete them, I am still receiving messages prompting me to become friends with individuals and notifying me of updates from my good account. My goal is to deactivate the good account for about a month and eliminate the other one permanently.
Reported by GetHuman-bscompto on शनिवार, १० नवम्बर २०१८, रात ८:५४ बजे
On November 10, [redacted], I received a friend request from someone I thought I might know or have been connected to through the Herbalife distributor family. The person, Jean, started chatting with me, but I soon realized they were not who they claimed to be. Claiming to be a 26-year-old nurse from Dallas, they proceeded to video chat with me inappropriately and then attempted to blackmail me into paying them money to prevent sharing the material with my friends, family, and even organizations like the Pentagon and YouTube. I suspect my account was hacked, so I deleted it, unfortunately losing all my profile pictures. Any help resolving this situation would be greatly appreciated.
Reported by GetHuman-scaa on रविवार, ११ नवम्बर २०१८, सुबह ४:०६ बजे
Hello, Norman D. from Interlachen, Florida. I have been dealing with someone on Facebook who keeps asking me for money or gift cards. I have explained that I cannot afford it, but they continue to bother me and even tamper with my page. I am frustrated that people on the site are often requesting money or items. I have involved my lawyer who has contacted the necessary parties and if this harassment persists, he will escalate the matter further. The individual, named Richer on Facebook, claims I have won money and asks for gift card purchases. I complied once, but he keeps demanding more. I am requesting that this unwanted behavior stops. Additionally, I require my cell phone to be restored to my page promptly so I can communicate with friends. Thank you. Contact: [redacted] | Phone: [redacted].
Reported by GetHuman-wcwwrest on रविवार, ११ नवम्बर २०१८, सुबह ४:१७ बजे
I have experienced issues with multiple fake accounts under the name Ashton Peralta, created by an ex-partner. I recently created a genuine account for professional use and to share photos of my children, but I am unable to access it. I set up the account using the phone number [redacted] for login. It seems that individuals associated with my ex-partner have interfered with my account, locking me out and deleting photos of my children. They also stole personal information, including bank details, two Gmail accounts, and my Samsung Galaxy phone that was accessed through Facebook. This led to a security breach involving the FBI due to inappropriate files left on my daughter’s computer. I request collaboration to identify and locate the main perpetrators involved, specifically Ashlie Brannan (former friend of Scott Bushey in VT). I believe I have some information on the other accomplices as well. Please prevent any further security breaches on Facebook.
Reported by GetHuman1538879 on रविवार, ११ नवम्बर २०१८, सुबह ४:४३ बजे
Hello, I am experiencing difficulties accessing my account under the name Buffie Harrison Warren Butler. Approximately a year ago, I was unexpectedly blocked from using all swap shops and marketplaces without an explanation. Recently, I received a message requesting me to verify my identity and change my password. However, when attempting to follow the necessary steps, there seems to be a technical glitch during the final stage of viewing commercial listings. The page loads for a short while and then displays a "connection lost" error message. This issue persists whether I am using a Wi-Fi connection or my data. As a result, I am unable to access important photos stored in my account. It is crucial for me to regain access as my friend's funeral service is approaching, and access to these pictures is needed. I kindly seek guidance on how to resolve this matter. Thank you for your assistance.
Reported by GetHuman-buffsken on रविवार, ११ नवम्बर २०१८, सुबह ५:५४ बजे
Hello admin, I recently changed my password after clicking on a z-shadow link, but I forgot the new password due to a space issue. I am unable to access my email account created in 2[redacted], [redacted], and I can't receive a password reset on my phone at +[redacted][redacted]. I would appreciate any assistance. My Facebook name is Ayers Dire, feel free to ask me any questions to verify that it's my account and not someone else's. Thanks for your help.
Reported by GetHuman1539338 on रविवार, ११ नवम्बर २०१८, सुबह ८:३१ बजे
Hello, I have encountered a significant challenge and I seek assistance. When I was younger, I had a Yahoo email: [redacted], which I used to create a Facebook account. Over time, I created a new Facebook account that I have been using for the past four years. I have been struggling to retrieve the password for my previous Facebook account as the recovery process involves receiving a code via email, but I cannot recall the password for my Yahoo email as it was created when I was very young, resulting in me setting simplistic passwords. Is there a possibility to regain access to my old Facebook account or even my Yahoo email? Previously, email recovery was based on security questions, of which I only remember one answer. I am unsure how to prove my identity authentically, although I am willing to provide any necessary personal information. I am determined to access the account to retrieve any remaining content and then close it. Additionally, I vaguely recall some old passwords associated with the email. I appreciate your time and consideration in assisting me with this matter. Best regards, Carmina Goran from Romania. Old Facebook account: Goran Carmina New account: Carmina Goran
Reported by GetHuman-carmi_na on रविवार, ११ नवम्बर २०१८, दोपहर १२:१० बजे
I have been unexpectedly locked out of my Facebook profile, which is under the name Rush Kahn. I am a real person with only one account and have been using Facebook responsibly. Lately, I have been bombarded with spam friend requests, which I have been diligently reporting and blocking. Due to an accidental upload of my ex-girlfriend's photo from my iPhone, I am unable to find a way to send my own photos to Facebook for verification. Losing access to my account would greatly impact me personally and professionally, as I heavily rely on Messenger and my account. I am willing to provide any necessary identification and documents to prove the authenticity of my account, including my AT&T phone number listed on it. I hope to receive assistance promptly. Thank you. Best regards, Rush Kahn.
Reported by GetHuman-flleon on रविवार, ११ नवम्बर २०१८, दोपहर १२:५४ बजे
Hello,
I am looking for the contact number of facebook.com. The reason is that someone reported my Facebook account as a fake one. I need to recover it and can prove my identity to Facebook. Previously, a similar issue happened, and I had to create a new account. This time, I prefer to use my email for verification rather than a phone number. If my account cannot be reopened, I request it to be permanently deleted. I would like to get in touch with Facebook for assistance. Thank you.
Reported by GetHuman-hashinic on रविवार, ११ नवम्बर २०१८, दोपहर १२:५८ बजे