I have been downloading apps for making money online. All of a sudden I went to use my...

GetHuman-sdgappli's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sdgappli will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sdgappli can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sdgappli's own words
I have been downloading apps for making money online. All of a sudden I went to use my messenger app today and I was logged out. I always choose keep me logged in option. Now I'm unable to get into my Facebook account or My Messenger account because it says that it's locked and wants me to confirm my identity. And then it takes me two series of steps to confirm, but I've already done that three times. I'm a little bit leery I want to know whether it is Facebook, or the actual hacker saying that their Facebook. Please respond as soon as possible as Facebook Messenger is my only means of communication with my teenage daughter. Again they're asking me to double triple quadruple verify my identity. And I've done the steps completely two times. And I got kicked off of it one time. But I still cannot login with any of the passwords that I tried to change it to or my old password or any other password I've tried.

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Customer service issue
Reported by GetHuman-sdgappli
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 210685 others
0 customers following this


GetHuman-sdgappli started working on this issue
Nov 10th, 2018 7:38am