Facebook Fails and "fixed" doesn't mean fixed at all

GetHuman1533740's customer service issue with Facebook from November 2018

6 views | 210488 similar | 0 following
Help with my Facebook issue
GetHuman1533740's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1533740 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1533740 can let us know if they help or not.
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The issue in GetHuman1533740's own words
connect via my laptop or android ... I cannot access any Facebook sites- my site, help pages, etc. I get messages saying that the site cannot be reached, or that it isn't secure or even using a dated certificate. this problem has been going on for a little more than ** hours. I have tried different browsers. I connect to the internet by satellite and all other pages are functioning without a problem.
This particular issue not only prevented me from accessing my pages and communicating vis messenger, but I also could not even get the Facebook help page to load.
having some sort of emergency help page, outside of the normal facebook.com family so that others experiencing this problem can access help
I have been a loyal user as long as I have had internet access at home
clear browser history tried using a different browser and looking online for help
How GetHuman1533740 fixed the problem

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Facebook

Facebook personal and business pages, Facebook messenger
Customer service issue
Reported by GetHuman1533740
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 210488 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1533740 started working on this issue
Nov 10th, 2018 2:39am
GetHuman1533740 indicated the issue is not fixed yet.
Nov 10th, 2018 2:42am

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