My account is currently not able to be logged into because I "need to confirm my age...

GetHuman1532417's customer service issue with Facebook from November 2018

19 views | 210215 similar | 0 following
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1532417's own words
Log into my account. ... My account is currently not able to be logged into because I "need to confirm my age". I've submitted my ID(s) twice now. The day I sent the ID I got an email saying that the report has been reviewed and things have been sorted out with my account. Yet things haven't been sorted out, I still can't access my Messenger or Facebook because it still prompts me to confirm identification. I've emailed back with this problem, and still haven't gotten a response. I don't know if I'm supposed to be able to log in or if they're working on it or what.
I just got off a * day ban, and to have it be uplifted and then get slammed with having to verify id, it's very frustrating.
Letting me know if this is being looked into, and what's going on. I can't log in and in less than ** days my account will be inaccessible, but I've been told things have been sorted out. If that's true, why can't I sign in? My email linked to the account is *****@***.com and the account used to sign in is *****@***.com *My Facebook account name is DraeVen Green and my phone number is ***-***-****
I've been a customer since ****, this is new for me and I find it hard to be in a situation where I don't know if my account is being worked on or not. They said that things have already been sorted out with my account, but haven't said what that means. I still can't log in and it still prompts me for ID, even though I've done it twice and it was supposed to be already sorted out.
I've tried calling Facebook Customer Support but the automated voice machine said the phone contact for customer support is unavailable and that I should try the help center on Facebook. I can't get on Facebook so how am I supposed to use their help center? I've also tried this website, so far to no avail. I can't do anything but sit and count off the days until my account that's been around for nine years is rendered inaccessible, while I'm left completely helpless to all of it.
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Customer service issue
Reported by GetHuman1532417
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 210215 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1532417 started working on this issue
Nov 9th, 2018 9:36pm

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