It's asking confirm your identity

GetHuman-mahanyas's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mahanyas's own words
The problem: It's asking confirm your identity
GetHuman-mahanyas did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-mahanyas
Nov 9th, 2018 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 209784 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mahanyas started working on this issue
Nov 9th, 2018 3:54pm
GetHuman-mahanyas confirmed the issue is fixed. Hooray!
Nov 9th, 2018 3:55pm