It's asking confirm your identity

GetHuman-mahanyas's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mahanyas's own words
The problem: It's asking confirm your identity
GetHuman-mahanyas did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mahanyas
Nov 9th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 12 customers so far
Similar issue to 209784 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-mahanyas started working on this issue
Nov 9th, 2018 3:54pm
GetHuman-mahanyas confirmed the issue is fixed. Hooray!
Nov 9th, 2018 3:55pm