I have been scammed by someone supposedly selling a phone on Messenger. I transferred...

GetHuman-stsalam's customer service issue with Facebook from November 2018

Help with my Facebook issue
The issue in GetHuman-stsalam's own words
I have been scammed by someone supposedly selling a phone on Messenger. I transferred £** into their account and they have disappeared. Their ad has been removed and it is impossible to link to their Facebook page - it doesn't look like they have one now. Facebook only acknowledges my complaint report* they seem not to accept any responsibility for the veracity of ads published on their platform. I want a refund from Facebook, just as I would expect one from ebay or Amazon or Paypal.
GetHuman-stsalam did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-stsalam
Nov 9th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 208979 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-stsalam started working on this issue
Nov 9th, 2018 12:45am
GetHuman-stsalam shared this issue with friends on Facebook
Nov 9th, 2018 12:50am
GetHuman-stsalam indicated the issue is not fixed yet.
Nov 9th, 2018 12:57am