I use FB on my phone and home computer. I purchased a new phone last week. When I downl...

GetHuman-lisasons's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisasons will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lisasons can let us know if they help or not.
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The issue in GetHuman-lisasons's own words
I use FB on my phone and home computer. I purchased a new phone last week. When I downloaded FB and went to open it, i could not remember my password. I'm logged out on my computer also. The only way I can access my FB account is through my old phone which is giving me lots of issues and I'm afraid it's not going to last much longer, hence reason I had to get new phone. I no longer have access to the email associated with my FB account. So when I click on can't remember password to change it, I'm not receiving the codes being sent. I need help accessing my account. This is the *rd time I've reached out and the other two times I haven't gotten a response. My email that I can access is *****@***.com.... Please contact me and help me recover my account

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Customer service issue
Reported by GetHuman-lisasons
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 207588 others
0 customers following this


GetHuman-lisasons started working on this issue
Nov 8th, 2018 1:08am

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