I changed my password due to being hacked, and now it is requiring me to use the code g...
GetHuman-sporty_c's customer service issue with Facebook from November 2018
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Help with my Facebook issue
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GetHuman-sporty_c's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sporty_c will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sporty_c can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sporty_c's own words
I changed my password due to being hacked, and now it is requiring me to use the code generator to log in. I am currently logged out of all previous locations and so I have NO access to the app* or my account to get to the code generator. I also never put my cell phone number in my facebook account to they cannot text me a code. I have done what their "help" told me to do and sent in a picture of a government issued ID but haven't heard back from them and the issue has not been resolved. *how do I get access to my account with out a cell number, without other devices, and without a code generator. and how long should I wait for a response from me sending in a picture of my Government issued ID?
GetHuman-sporty_c did not yet indicate what Facebook should do to make this right.
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