I changed my password due to being hacked, and now it is requiring me to use the code g...

GetHuman-sporty_c's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sporty_c will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sporty_c can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sporty_c's own words
I changed my password due to being hacked, and now it is requiring me to use the code generator to log in. I am currently logged out of all previous locations and so I have NO access to the app* or my account to get to the code generator. I also never put my cell phone number in my facebook account to they cannot text me a code. I have done what their "help" told me to do and sent in a picture of a government issued ID but haven't heard back from them and the issue has not been resolved. *how do I get access to my account with out a cell number, without other devices, and without a code generator. and how long should I wait for a response from me sending in a picture of my Government issued ID?

GetHuman-sporty_c did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-sporty_c
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 207542 others
0 customers following this

Timeline

GetHuman-sporty_c started working on this issue
Nov 8th, 2018 12:11am

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