I have had * FB accounts for years:* is personal, the other was for my job as a reporte...

GetHuman-nmuchani's customer service issue with Facebook from November 2018

3 views | 206068 similar | 0 following
Help with my Facebook issue
GetHuman-nmuchani's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nmuchani will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nmuchani can let us know if they help or not.
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Before contacting them, items GetHuman-nmuchani may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-nmuchani's own words
I have had * FB accounts for years:* is personal, the other was for my job as a reporter at a Philly TV station. All of a sudden both accounts have been disabled without explanation. I have not posted anything weird and folks at the station say they had nothing to do with it.* Both of the accounts use my old work email Nora.M*****@***.com. But when my friend tried to email a pic of my license to verify my ID in hope of enabling my Nora Muchanic personal page the response was sent to the ABC address, which is shut down and I no longer use since I retired. I have an old password for the *abc station FB pg I was using but not for the personal page.* I am looking for help restoring the pages....at the very least the personal page, which has almost **** friends. I will now use my non-work email with the accounts: NM*****@***.com and need help getting that done so I can get my feed enabled again.* I am lost without my FB feed and would appreciate any help getting this straightened out! Thanks*Nora

GetHuman-nmuchani did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-nmuchani
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 206068 others
0 customers following this

Timeline

GetHuman-nmuchani started working on this issue
Nov 6th, 2018 11:31pm
GetHuman-nmuchani shared this issue with others over email
Nov 6th, 2018 11:33pm

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