I just made a new Facebook because I try to access my old one and I couldn’t figure out...

GetHuman1499292's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1499292's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1499292 will want to follow the link below to head to their help center. We will check on GetHuman1499292 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1499292 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1499292's own words
I just made a new Facebook because I try to access my old one and I couldn’t figure out my old password or username
GetHuman1499292 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman1499292
Nov 5th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 204551 others
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GetHuman1499292 started working on this issue
Nov 5th, 2018 3:16pm