First, I would like to know why, after my wife's facebook account was hacked seven time...

GetHuman1486632's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1486632 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1486632 can let us know if they help or not.
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Before contacting them, items GetHuman1486632 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1486632's own words
First, I would like to know why, after my wife's facebook account was hacked seven times, you would now shut her off of facebook because some jackass makes a report and accuses her of impersonating someone else. Who was this person making the accusation? After having a facebook account for over ten years, doesn't she have the right to know who her accuser is and why they made this accusation? Also, my wife has tried to work with facebook by sending in pictures of her drivers license which has her photo, her full name and date of birth. Facebook has responded by saying they couldn't clearly see the information on the drivers license so she doubled the size of the image- which was VERY clear--and resubmitted it to facebook. She also sent the image to her sister in Texas, who said that she had NO PROBLEM reading the information or recognizing the photo. My wife sent this enlarged copy to facebook at approximately **:** AM on Friday, ******* but has not received a reply. She has, however, received no less than five form letters--each with exactly the same wording--saying that facebook could not clearly read the information on her previous submissions. I would like to know, has facebook reached out to whomever made the accusation of impersonation or was the accusation taken at face-value? I mean, where are my wife's rights in all of this? We are both retired and in our sixties, my wife's only ambition on facebook is to stay in contact with our friends, kids, grandkids, and other family. That is ALL she has done for over ten years---nothing else. If THIS is facebooks' idea of fair treatment, then someone has changed the definition. I would really like to receive something other than a form letter from facebook---you know--the kind that says a real human being is involved, to explain facebooks' reasoning for all of this. It would be appreciated more than just a sixth form letter exactly word for word as the last five. The name on my wife's facebook account is Annette DesLauriers Carter Arnold.

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Facebook

Customer service issue
Reported by GetHuman1486632
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 202160 others
0 customers following this

Timeline

GetHuman1486632 started working on this issue
Nov 4th, 2018 2:16pm

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