When I try to open Facebook using my Favorites button I gt a message that my account ha...

GetHuman1479667's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1479667 will want to follow the link below to head to their help center. We will check on GetHuman1479667 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1479667's own words
When I try to open Facebook using my Favorites button I gt a message that my account has been temporarily locked because someone recently tried to open it from a location in California *I live in Houston, TX*. It asks me if that was me. I answer "no." Then it tells me I have to change my password. When I put in my username and old password it tells me that they are not a match. I've tried several times without success. I'm still "temporarily" locked out of Facebook. Please help me get back in. Thanks.
GetHuman1479667 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1479667
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1479667 started working on this issue
Nov 3rd 7:11pm