Lost facebook account with no error message or warning. Received reply to my queries...

GetHuman1482019's customer service issue with Facebook from November 2018

4 views | 201683 similar | 0 following
Help with my Facebook issue
GetHuman1482019's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1482019 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1482019 can let us know if they help or not.
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The issue in GetHuman1482019's own words
Lost facebook account with no error message or warning. Received reply to my queries, that facebook wanted to confirm my identity. I sent photo ID as requested and have heard nothing since.**Created a temporary shell account (or page, I'm not sure) to communicate with those who only use facebook. Today I had to log out and couldn't log back in on either account. Was requested to provide ID and sent it again.**I use a "nickname" or pseudonym, but I can't change it to my real name as they want if I have no access to the account. Also, I would prefer to maintain the pseudonym. I can provide real name, but not to be shared publicly.**How can I recover my account(s), page(s), please? Facebook does not help much.**Thank you.

GetHuman1482019 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1482019
Nov 3rd, 2018 - 5 years ago
Seen by 4 customers so far
Similar issue to 201683 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1482019 started working on this issue
Nov 3rd, 2018 5:53pm
GetHuman1482019 indicated the issue is not fixed yet.
Nov 3rd, 2018 5:58pm