Facebook Customer Service Issues

Archive 279

The following are issues that customers reported to GetHuman about Facebook customer service, archive #279. It includes a selection of 20 issue(s) reported November 2, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help changing the settings to allow my business page to like other business pages on the mobile app. It is crucial that this can be done using the mobile app, not the computer. Currently, when our delivery drivers or sales reps are visiting clients, they are requested to like and follow other businesses. However, as they only have access to their cell phones, when they like a page, it appears as if their personal profile liked it instead of our business page. While we can manage likes on posts, we need the ability to like entire pages. Your assistance with this matter would be greatly appreciated.
Reported by GetHuman-dataprep on शुक्रवार, २ नवम्बर २०१८, दोपहर ४:२६ बजे
I have been having trouble accessing my Facebook account after changing my password for security reasons and later forgetting it. The recovery process is not sending me SMS messages, possibly due to changing my phone this week. Uploading my Driver's License for verification was unsuccessful, likely because I use my Middle Name instead of First Name and my birthdate is in the Julian Calendar format rather than the Gregorian Calendar format used on my license. I would appreciate any assistance in regaining access to my account. Thank you.
Reported by GetHuman-balamxoc on शुक्रवार, २ नवम्बर २०१८, दोपहर ४:३८ बजे
This morning when I tried to log into my Facebook account and messenger, I found that both had been disabled. However, they were working fine as of last night. I enjoy meeting new people on Facebook and use my real name; I do not impersonate anyone. I don't post any violent or sexual content and mainly use the platform for staying in touch with friends and family. It's really important to me that I regain access to my account. Thank you for your assistance.
Reported by GetHuman-dark_wit on शुक्रवार, २ नवम्बर २०१८, शाम ५:१५ बजे
I recently discovered that both of the email addresses linked to my Facebook account were compromised by hackers. As I tried to reset the passwords, I found that they were connected in a loop. Even though I mainly use [redacted], notifications were also going to my old email [redacted], a account I haven't used in nearly a decade. Despite my attempts, I kept receiving notifications in both English and another language related to the old Hotmail account, even though I only speak English. When I tried to remove the old Hotmail account from settings, it didn't work. I attempted to switch it to primary to delete it, but my new password was not accepted. After realizing the accounts were intertwined, I deleted [redacted], hoping to reset [redacted] Unfortunately, the hackers seem to have been using the Hotmail account, making it difficult to verify my ownership now. I created a new Gmail account, [redacted], to replace the compromised one. I'm seeking advice on how to remove the invalid emails to secure my Facebook account and safeguard my identity, as well as any tips on dealing with Hotmail to delete the old account.
Reported by GetHuman1472406 on शुक्रवार, २ नवम्बर २०१८, शाम ६:१३ बजे
My account was mistakenly disabled. I am a genuine user who does not engage in harassment or harmful behavior. I use Facebook to stay in touch with family and friends, as well as to make new connections. I do not post any offensive content. Please reinstate my account so I can continue using Facebook as it is essential for keeping in touch with my loved ones. Thank you.
Reported by GetHuman-dark_wit on शुक्रवार, २ नवम्बर २०१८, शाम ६:१७ बजे
Facebook keeps locking me out, allowing me in briefly to hit the Publish button, then displaying a message about suspicious activity and locking me out again. I was asked to complete a captcha, including identifying pictures, but no human pictures were associated with my account. I've been trying to communicate this issue but have been unable to access my account. I need more effective assistance as I keep encountering these problems when trying to publish my page, as required by Facebook. Direct contact is necessary to address the actual issues and allow me to share my concerns. The current system is not working, and it's crucial for Facebook to reach out to resolve the problem since direct contact is not an option from my end. There was no picture associated with my account, as mentioned.
Reported by GetHuman-strikesr on शुक्रवार, २ नवम्बर २०१८, शाम ७:१२ बजे
I recently got blocked for posting a meme that was against racism and anti-Semitism, as well as for an old post that was previously deleted and paid for. I don't think this block was fair. I'm considering reaching out to US senators regarding this issue with conservative censorship, especially with the upcoming midterms. Mark Zuckerberg denied this kind of targeted action in front of Congress. I won't accept this unfair treatment. I already served my time for the previous issue, and I will escalate this if the block remains. I rely on social media as I am disabled and have not violated any community standards by standing up against bigotry.
Reported by GetHuman1473114 on शुक्रवार, २ नवम्बर २०१८, रात ८:०४ बजे
Hello, my name is Jeannie Natalia Gallo Gonzalez, but on Facebook, I go by Naty Gonza. Recently, I changed my Facebook password because too many people knew it. However, I also changed my Yahoo account ([redacted]) and recovery email ([redacted]) passwords to match my Facebook password. Unfortunately, I have completely forgotten the password now. My late brother's memories are on that Facebook account, and I would be devastated to lose them. I can provide proof of ownership as there are pictures of me on the account. Please assist me in recovering access to my accounts. Thank you.
Reported by GetHuman1473292 on शुक्रवार, २ नवम्बर २०१८, रात ८:३० बजे
I reset my password a year ago on my old phone, but after breaking it, I can't remember the password to access Facebook on my new phone. The reset process requires me to use the email linked to my account, which was created 10 years ago and I no longer have access to that email due to forgetting its password. To retrieve it, I would need to access my late mother's email since she passed away 2 years ago. I'm hesitant to create a new account as I would lose connection to my late mom and brother's profiles. I hope to find a solution to regain access to my Facebook account comfortably. Thank you.
Reported by GetHuman1473417 on शुक्रवार, २ नवम्बर २०१८, रात ८:५८ बजे
My account was mistakenly disabled, and I genuinely use it to connect with family and friends without posting any harmful content. I am a real person with no impersonation or multiple accounts. My account is under the name Dustin Q. Williams, and I rely on Facebook daily to stay in touch with loved ones and meet new friends. I am unsure why my account was reported, but I respectfully request access to it again. You can reach me at [redacted] or [redacted]. Reinstating my Facebook account is crucial to me due to the important communication it facilitates. Thank you for your assistance.
Reported by GetHuman-dark_wit on शुक्रवार, २ नवम्बर २०१८, रात ९:२९ बजे
I have been trying to reach out to Instagram, which is part of Facebook, regarding my hacked account. Despite my attempts, I have only received automated responses that do not address my issue. My Instagram account, originally under the email address [redacted] and username a_trujillo28, has been compromised. The hacker changed both my password and email associated with the account. I have submitted evidence and filled out a form, yet I have not received any assistance. I urge Instagram to assist me in regaining access to my account by reverting it to my original email address. The current username has been altered to Momath Kira, although my account and photos remain the same, apart from the profile picture being changed to one of Leonardo DiCaprio from the movie "Wolf of Wall Street."
Reported by GetHuman-adamtruj on शुक्रवार, २ नवम्बर २०१८, रात ११:०७ बजे
I inadvertently created a new account while trying to change my password, and now I am struggling to regain access to my original Facebook page under the email [redacted] Unfortunately, I lost that email address due to a computer crash. Given my reliance on staying logged into Facebook, I am unsure of the email associated with the current account. I fear losing access to the current account if I delete the old one. I am stuck in a frustrating situation and need help resolving this confusion. My name is Mark A. Meadows, but on Facebook, I use the middle name Adonis to differentiate myself due to the commonality of my name.
Reported by GetHuman-sinoda on शुक्रवार, २ नवम्बर २०१८, रात ११:१४ बजे
I tried to change my password but somehow ended up creating a new account instead of accessing my original one. My primary Facebook page is under *****@***.net, but I lost access to that email address when my computer crashed. I don’t want to delete this account for fear of losing my current one, for which I can't recall the password. I think my current account might be linked to the email address below. I’m in a confusing situation and need help getting my current Facebook page back. I’ve always stayed logged in, so I never needed to use my email password. I'm stuck and unsure how to resolve this password dilemma. My name is Mark Adonis Meadows.
Reported by GetHuman-sinoda on शुक्रवार, २ नवम्बर २०१८, रात ११:१९ बजे
This is the second time my account has been hacked, and this time it was disabled. I'm tired of dealing with this issue. I've been harassed for years, and it needs to end. My initial experience with Facebook was awful as I never received a response, resulting in the loss of my [redacted] account. Today, my new account [redacted] was also disabled. I'm seeking assistance, except from a representative named Lily, as I suspect she may be involved in the problem. It's concerning that I always interact with the same representative. I have reached out to authorities in Austin, Texas and plan to contact the BBB, FCC, my congressman, and the Attorney General's office if I receive similar treatment. I would appreciate help in recovering my accounts, particularly because notifications are still coming to my original email.
Reported by GetHuman1474359 on शुक्रवार, २ नवम्बर २०१८, रात ११:५३ बजे
I recently got a new phone after a fire incident, and I encountered difficulty logging into my Messenger account. Although I received a six-digit code to reset my password, I was redirected to set a new password without the option to enter the code first. After creating a new password, I tried to log in but received error code [redacted]. I attempted to seek help through the provided options but was unable to due to the login requirement. While I can view everything on Facebook, I cannot access my messages. The code I received was [redacted]. I would appreciate it if this issue could be resolved. The email associated with the first account is [redacted], and for the second account, it is [redacted] The first account uses my married name, Christina Fayette, and the second account uses my maiden name, Christina Hoover. I have changed the password for the first account to "gaudette420." The second account had the same password, and I also received error [redacted] when attempting to log in. Kindly address and resolve these issues as my contacts are on both accounts. Thank you. Regards, a dissatisfied user
Reported by GetHuman1474450 on शनिवार, ३ नवम्बर २०१८, रात १२:१४ बजे
A man named M.D. Knight visited my business and was involved in an incident where my employee suspected him of theft. I asked him to leave, and he later posted a video involving me and my business online, which has now been viewed over 88,[redacted] times. This situation has led to threats on my life, people waiting for me outside of my workplace, and unwanted attention on my social media. I am in the process of obtaining a police report to support my case. I am seeking assistance in having the videos removed for my safety.
Reported by GetHuman1474510 on शनिवार, ३ नवम्बर २०१८, रात १२:२७ बजे
I recently encountered an issue when trying to access my Facebook account. It seems to have been disabled and I was prompted to provide my full name and identification. My real name is Mithun Ramesh, but on Facebook, I was using Mit Ram. Due to a friend's prank, my name was temporarily changed to MitLifeCrisis and thus caused this confusion. Despite following the verification process by submitting the required ID, Facebook notified me that the dispute was resolved, yet I am still unable to log in. There's an error preventing me from resubmitting the form. I need assistance in retrieving my account, as it is crucial for my communication needs. I am willing to use my real name or preferred nickname Mit Ram, but recovering my original account is essential due to the numerous contacts I have on it.
Reported by GetHuman1474575 on शनिवार, ३ नवम्बर २०१८, रात १२:४६ बजे
I am requesting access to my previous Facebook account and all deleted messages from an account registered under the name Devon Ducham. Unfortunately, I have forgotten the password to the email address associated with the account, which was set up in 8th grade and subsequently abandoned. The account was in the name of Keagan Madison with the email [redacted] and the initial password was maplesparKle. The messages are essential for an investigation initiated by the school regarding abuse from Devon lasting three years, with the root being Facebook messages. Your assistance in retrieving these messages is greatly appreciated.
Reported by GetHuman-keamadke on शनिवार, ३ नवम्बर २०१८, रात १:२९ बजे
I received a notification from Facebook, which prompted me to check my account. However, upon doing so, I found that my account is empty and unresponsive. I attempted to accept a friend request from a few days ago, but the request was not processed and got deleted. Additionally, my Messenger only displays previous conversations up until 10/27, is stuck on "connecting" or "reconnecting," and fails to connect during video calls. It seems my Facebook and Messenger are not functioning properly. I hope this information helps in resolving the issue. Thank you for your assistance.
Reported by GetHuman-lalliewa on शनिवार, ३ नवम्बर २०१८, रात ३:३८ बजे
I recently set up a Facebook account to transfer some app data from my old Android to a new iPhone XR. After completing the transfer, Facebook requested a photo for verification, despite me not having any pictures on the new account. I complied but was then locked out until the verification process was complete. Unfortunately, I received a message two days later stating that my account had been disabled. Now I am unable to access the transferred data on my new iPhone XR. I have filled out a request form but have not received any communication from Facebook about the issue. I am eager to find out if there is a way to recover my account.
Reported by GetHuman1475526 on शनिवार, ३ नवम्बर २०१८, सुबह ६:५९ बजे

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