Got a message from Facebook that someone logged onto my account ** hours ago from Calif...

GetHuman1477594's customer service issue with Facebook from November 2018

1 view
 | 
201570 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1477594's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1477594's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1477594 will want to follow the link below to head to their help center. We will check on GetHuman1477594 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1477594 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1477594's own words
Got a message from Facebook that someone logged onto my account ** hours ago from California. It wasn't I. I was told I had to reset password after entering old password, I change the password, but continue to go in a continued cycle. Also having issues with my user id. it's not recognizing it. HELP. Either give me my old password or do something that will make knowing it unnecessary. and fix my user Id.
GetHuman1477594 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1477594 fixed the problem
We are waiting for GetHuman1477594 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1477594 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1477594
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 201570 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1477594 started working on this issue
Nov 3rd 1:29pm