Got a message from Facebook that someone logged onto my account ** hours ago from Calif...

GetHuman1477594's customer service issue with Facebook from November 2018

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The issue in GetHuman1477594's own words
Got a message from Facebook that someone logged onto my account ** hours ago from California. It wasn't I. I was told I had to reset password after entering old password, I change the password, but continue to go in a continued cycle. Also having issues with my user id. it's not recognizing it. HELP. Either give me my old password or do something that will make knowing it unnecessary. and fix my user Id.
GetHuman1477594 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1477594
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1477594 started working on this issue
Nov 3rd 1:29pm