My friend has a wife who died and she had this facebook account under the email...

GetHuman-jalozas's customer service issue with Facebook from November 2018

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GetHuman-jalozas's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jalozas will want to follow the link below to head to their help center. We will check on GetHuman-jalozas later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jalozas may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jalozas's own words
My friend has a wife who died and she had this facebook account under the email - *****@***.com . After her death, facebook disabled her account and we don't know why. He wants to recover his wife's account mainly because he wants to save it as a memory of his wife and also to give respect. Please send him email at *****@***.com . Also please consider this because this is very important to him.
GetHuman-jalozas did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jalozas
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-jalozas started working on this issue
Nov 3rd 12:48pm